GoHighLevel Support: Where To Get Help In 2024

GoHighLevel Support includes a Knowledge Base, Live 24/7 Chat, a phone number for sales and billing, Zoom Room, a Facebook Group, Events including daily and weekly training, workshops, Demo and webinars, and a YouTube channel

Do you need GoHighLevel support?

There are several options if you need help with GoHighLevel.

These could be related to issues with your account like billing and sales.

Alternatively, you may have technical questions on how to use the software either for yourself or your clients.

GoHighLevel is noted for its fast and efficient 24/7 support which puts it at a powerful advantage over competitors.

This post shows the choices available with GoHighLevel support.

If you are not a user, GoHighLevel has a free 14-day trial to learn the numerous CRM features.

You can also read our comprehensive GoHighLevel review here.

The GoHighLevel Support Portal is a Knowledge Base with links to over 700 resources that answer almost every question about GoHighLevel. It should be your first port of call to find information about GoHighLevel and only contact GoHighlevel directly if none of the solutions is helpful.

Your first port of call for any questions about GoHighLevel is the support portal.

This will bring you to the Solutions page, which has the GoHighLevel Knowledge Base.

The Knowledge Base has links to over 700 resources that answer almost every question about GoHighLevel.

Make it a habit to check the Knowledge Base first and only contact GoHighlevel directly if none of the solutions is helpful.

GoHighLevel Live Chat

GoHighLevel Support includes a Knowledge Base, Live 24/7 Chat, a phone number for sales and billing, Zoom Room, a Facebook Group, Events including daily and weekly training, workshops, Demo and webinars, and a YouTube channel

GoHighLevel has a 24/7 Live Chat facility.

The live chat button is at the bottom right-hand corner of the homepage.

This opens a pop-up box to put in your name, mobile number, and message.

You will receive an SMS text with an answer and open a 2-way discussion if necessary.

GoHighLevel Support includes a Knowledge Base, Live 24/7 Chat, a phone number for sales and billing, Zoom Room, a Facebook Group, Events including daily and weekly training, workshops, Demo and webinars, and a YouTube channel

GoHighLevel Support Widget For Live Chat

The Live Chat option is also available within the GoHighLevel app through a new conversation-based GoHighLevel Support Widget browser upgrade.

This is the widget you open when you want to chat with GoHighLevel Support with a new support request.

The widget has features like real-time typing indicators, dynamic estimated wait times, and sound notifications

To create a new support request 24/7 through the in-app support widget, the first step is to log into your Agency account.

You will see a blue question mark in the top right section of the screen.

Clicking on this opens a larger pop-out and you can select the live chat option from here.

GoHighLevel Support has 24/7 live chat via the in-app Support Widget. Log into your app. In the top right section of the screen, you will see a blue question mark. Clicking the blue question mark opens a larger pop-out. You can then select the live chat from here and submit your request after being verified as Agency Admin

GoHighLevel Support Phone Number

GoHighLevel Support has a phone number for non-technical support-related requests including sales and billing questions

The GoHighLevel business phone number is +1 (888) 732-4197.

This phone number is for sales and billing inquiries only.

For any technical inquiries, use Live Chat instead.

The phone business hours are shown in the image above.

Only validated Agency Admins can receive support.

All inbound callers must confirm they are Agency Admins for security and privacy reasons.

You will have to provide your Agency Relationship Number and Agency HighLevel login email.

If you do not have access to the Agency view, you must contact your Agency Admin to grant you access.

Customer Success Zoom Room

GoHighLevel Support has daily Group Q&A Customer Success Zoom Room sessions where you can submit questions

GoHighLevel has daily group Q&A Zoom sessions except for Sundays.

The Zoom times are:

Monday to Friday, 7:00 am to 7:00 pm CST

Saturday, 9:00 am to 5:00 pm CST

It is a first-come-first-serve service with the GoHighLevel Customer Success team.

You can hop into one of these sessions if you have a general question about GoHighLevel or how to implement parts of the software.

You need to register with your name and Agency email address to submit your request.

Additional GoHighLevel Self-Service Support Resources

Facebook Group

GoHighLevel Support has a Facebook group where you can search for answers to frequently asked questions. To get into the Facebook Group, you need to provide the email address you used when you signed up to GoHighLevel, your Agency Name, and agree to the community rules

You can search in the Facebook group for answers to frequently asked questions. 

The community will also help if you ask a question within the group.

To join the group you need to provide the email address you used to sign up, your Agency Name, and agree to community rules.

GoHighLevel Support includes the GoHighLevel Demo, an on-demand webinar of GoHighLevel that provides a walkthrough of the platform, how to use GoHighLevel as an agency, the future of GoHighLevel, how to convert your business to becoming a SaaS Agency and a special offer for joining the webinar

Events

GoHighLevel Events Page is a calendar of all the daily and weekly educational events at GoHighLevel including daily Q&A sales and marketing training, daily Demos, virtual workshops, and weekly webinars that can be accessed through the Education Hub.

The GoHighLevel Events Page is a calendar of all the upcoming daily and monthly events you can hop into.

You will find registration links to the following resources:

HighLevel Daily Demo 

Sales Training / Marketplace Q&A 

Virtual Workshops 

Weekly Webinars 

Education Hub 

GoHighLevel Support includes a Knowledge Base, Live 24/7 Chat, a phone number for sales and billing, Zoom Room, a Facebook Group, Events including daily and weekly training, workshops, Demo and webinars accessed through the Education Hub, and a YouTube channel

YouTube

The GoHighLevel YouTube channel is loaded with educational videos on GoHighLevel.

You can watch replays of webinars, training sessions, and workshops.

GoHighLevel is a rapidly evolving platform.

By subscribing to the channel you will be alerted to updates, new developments, training, and events.

GoHighLevel Support includes a YouTube channel where you can watch video replays of GoHighLevel updates, live workshops, webinars, and training sessions. New events are also made available on YouTube

Alternatives For GoHighLevel Support

Extendly For HighLevel

Extendly For HighLevel is a company that offers third party GoHighLevel services to agencies and small companies.

Extendly will provide 24/7 live chat support for your clients.

They can also onboard your new customers.

There is a snapshot store where you buy industry-specific done-for-you snapshots which you can download and customize in your GoHighLevel account.

Extendly also offers training through their Academy and animation videos to help users learn the functions and uses of the GoHighLevel software.

You can access a free trial of Extendly For HighLevel here.

Final Thoughts

GoHighLevel Support is best in class.

There are numerous resources to get 24/7 support.

The Live Chat support is exceptionally efficient and fast.

Where GoHighLevel excels, in particular, is in the amount of self-help material available in the Education Hub.

These range from the extensive Knowledge Base, daily and monthly training, webinars, coaching, and training to community support in the Facebook group.

You can watch video replays on the versatile YouTube channel.

As a CRM platform built for Agencies, Marketers, and small businesses, GoHighLevel has created a powerful support structure to help both new and experienced users.

Frequently Asked Questions

How do I contact GoHighLevel Support?

  • Knowledge base
  • Live 24/7 Chat
  • Call +1(888) 732-4197 for sales and billing 
  • Zoom Room
  • Facebook Group
  • Events – Daily and weekly training, workshops, Demo and webinars
  • YouTube channel

Are there self-help resources I can use before contacting GoHighLevel Support?

The following self-help resources are available:

  • Knowledge base
  • Facebook Group
  • Education Hub 
  • YouTube channel

Can anyone from my Agency contact GoHighLevel Support?

No. For security and privacy reasons, only Agency Admins can contact GoHighLevel Support.

All inbound requests will have to provide the Agency Relationship Number and Agency GoHighLevel login email.

How can I become an Agency Admin to use GoHighLevelSupport?

You need to contact the person that set up the Agency account and has Admin rights.

They will add you as an Agency Admin with login info and password.

Once logged in, you can change your password within your profile settings.

GoHighLevel Support includes a Knowledge Base, Live 24/7 Chat, a phone number for sales and billing, Zoom Room, a Facebook Group, Events including daily and weekly training, workshops, Demo and webinars, and a YouTube channel

Chinedu Chiana

Chinedu Chiana is an Investor, Online Entrepreneur, Business & Financial Coach and Author of 'The Smart & Common Sense Investor'. He helps educate business owners and entrepreneurs on the skills and strategies to create, build and grow profitable online businesses. He reviews business software and digital marketing educational courses covering funnels, social media & email marketing, productivity, business automation and marketing advice.